1. General provisions
These Terms and Conditions apply to accommodation services and related additional services available through the Balaton Essence website. By using the website or submitting a booking, the Guest accepts these terms.
2. Details of the service provider
Service provider: Szabó Tamás Zoltán, sole proprietor
Registered address: 8640 Fonyód, Fürdő u. 40. A/A/1/5, Hungary
Tax number: 69869284-1-34
Registration number: 53802916
Email: [email protected]
Phone: +36 30 859 4822
3. Scope of services
Balaton Essence offers premium apartment accommodation and additional services, including in particular breakfast delivery, SUP and beach equipment rental, as well as other experiences and services advertised on the website.
4. Booking process
- The Guest selects the preferred apartment and booking period on the website.
- The booking can be initiated by providing the required information and completing the payment process.
- The booking becomes final upon confirmation by the Service Provider.
- Booking data is recorded in the Balaton Essence internal administration system.
5. Prices and payment
Prices displayed on the website are stated in Hungarian forints. For apartment bookings, an advance payment equal to 50% of the total accommodation fee must be paid online in order to finalise the booking. The remaining balance can be paid in cash upon arrival or by bank transfer based on prior agreement.
The advance payment applies only to apartment bookings. Payment terms for additional services are determined by the information displayed for the relevant service or by the individual confirmation.
6. Cancellation terms
For apartment bookings, the Guest may cancel the reservation free of charge at least 14 days before the arrival date. In this case, the advance payment already made will be refunded.
In case of cancellation within 14 days before arrival, the paid deposit is non-refundable.
7. Arrival and departure
Check-in: between 3:00 PM and 5:00 PM.
Check-out: by 10:00 AM at the latest.
Different times are possible only by prior agreement.
8. Obligations of the Guest
- The Guest must use the accommodation properly and for its intended purpose.
- The Guest is liable for any damage caused by themselves or by persons staying with them.
- The Guest must comply with the house rules and basic rules of peaceful coexistence.
9. Additional services
The availability of additional services may vary by season. Detailed conditions for such services are provided on the relevant service page or in the booking confirmation.
10. Complaints
Complaints may be submitted by email to [email protected]. The Service Provider will investigate and respond to received inquiries within a reasonable time.
11. Data processing
The processing of personal data is governed by the Privacy Policy, available on a separate page.
12. Final provisions
Matters not regulated in these Terms and Conditions shall be governed by the applicable laws of Hungary. The Service Provider reserves the right to amend these terms, provided that amendments shall not adversely affect bookings already confirmed.